Freshworks Inc. and public-sector IT distributor Carahsoft Technology Corp. announced that the AI-powered unified service operations platform Freshservice has attained “In Process” designation under the Federal Risk and Authorization Management Program (FedRAMP). The security milestone positions the cloud-native IT service management software for deployment across United States federal agencies and departmental programs.
The FedRAMP framework provides a standardized government-wide methodology for security evaluation, authorization, and continuous monitoring of cloud products and services. Achieving “In Process” status demonstrates that Freshservice is actively progressing toward complete Moderate-impact baseline authorization, ensuring that its service management, asset tracking, and enterprise workflow automation adhere to stringent federal cybersecurity criteria.
Through the partnership with Carahsoft, Freshworks aims to deliver modern, automated IT service solutions to government entities seeking to replace cumbersome legacy ticketing systems. Government agencies utilizing the platform can enhance operational efficiency, streamline digital citizen services, and modernize administrative infrastructure while maintaining compliance with federal data security requirements.
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Sources:
https://www.globenewswire.com/news-release/2026/10/26/3388416/0/en/freshworks-and-carahsoft-announce-freshworks-achievement-of-fedramp-in-process-authorization-for-its-ai-powered-unified-service-operations-platform-freshservice.html