The Bengaluru district consumer commission dismissed a cosmetic treatment negligence complaint against Oliva Clinic, finding the petitioner presented no expert medical testimony to substantiate allegations of deficient care.
The bench said consumer forums cannot infer clinical malpractice from dissatisfaction alone; dermatology standards require qualified expert opinion on whether protocols fell below accepted practice.
The complainant sought damages for alleged adverse reactions after a skin procedure, but documentary evidence was limited to photographs and self-reported symptoms.
Clinic representatives welcomed the dismissal while maintaining their treatment met informed-consent protocols, though the commission left open that a civil suit with proper expert evidence could proceed separately.
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Sources:
https://www.livelaw.in/